1. Do I need to have an account to order?
Yes, we require every customer to register an account. There are some perks if you have an account with us:
1/ Quick checkout process
2/ Easily view your order status and order history
3/ Receive updates detailing our new releases and special promotions
2. What payment methods can I use?
We currently accept all major credit cards (VISA, Mastercard, Discover,
AMEX, etc) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is
entered into a SSL secure web page. Your information is then SSL-encrypted and
sent directly to our credit card provider's network, where your card and
transaction is authorized and approved. Your credit card information is not
stored on our servers.
4. Are there any exchange rates?
No, there isn't any exchange rate.
5. How do I set my shipping address?
Since our website and service are based on English, all the information
that you typed in is required to be English input method, including
punctuations. If certain letters of your address contain Non-English letters,
you are advised to use the similar English ones instead. For example, you may
change the letter '?' to 'c'.
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the
order has been processed or shipped. Kindly update your shipping address to
your residential address instead of your vocational address as we do not know
how long the destination's customs department will have the package on hold.
7. How long does shipping take and cost?
Free shipping on all orders. No minimum purchase.
It normally takes 3-5 business days for us to process your order. Shipping time will normally cost 3-15 business days. Please note that this does not include holidays and weekends. We are not responsible for delays caused by the customs department in your country.
Please contact our customer service via email@example.com if you have
8. How can I track my package?
Tracking your order has always been so easy. Just follow these step-by-step guide to monitor your shipment.
· Go to 'My Orders'
· Select the item you want to track.
· Click the message below the item picture to see the estimated date of
arrival, tracking number and delivery status.
9. What do I do if I have missed items in my order?
If something is still missing, please contact us immediately at firstname.lastname@example.org.
10. What is your exchanges, returns and refunds policy?
Please click the Returns Policy.